What is your insurance agent willing to do for you?
When you call your agent, do you feel like a valued customer or are you just a number.
Here are some examples of what agents are doing to put more service in customer service.
1 Help people shop for cars?
What if you are shopping for a new car and you have narrowed your search to three vehicles. Wouldn't it be nice to know which of the three would be the least expensive to insure? That could be part of the equation in deciding which vehicle to buy. Does your agent take the time to offer multiple quotes when you're considering which vehicle to buy?
What if you are shopping for a new car and you have narrowed your search to three vehicles. Wouldn't it be nice to know which of the three would be the least expensive to insure? That could be part of the equation in deciding which vehicle to buy. Does your agent take the time to offer multiple quotes when you're considering which vehicle to buy?
2 File claims with the other company?
What if you get hit from behind and you need to file a claim with the at-fault driver's company in order to get your car fixed. Are you ever nervous when you are talking to claim adjustors? Wouldn't it be nice to have a friend in your corner? What if you could go to your agent's office and make a call to file the claim. If you had questions, your agent would be there to help you with the process.
What if you get hit from behind and you need to file a claim with the at-fault driver's company in order to get your car fixed. Are you ever nervous when you are talking to claim adjustors? Wouldn't it be nice to have a friend in your corner? What if you could go to your agent's office and make a call to file the claim. If you had questions, your agent would be there to help you with the process.
3 New Driver Orientation?
Wouldn't it be great if your agent would talk to your children about the importance of safe driving and share with them what they have learned through their years in the business? The agent could show your children how much more you will pay to have them driving and how much extra you'll pay if they have a ticket or an accident. The agent could also explain discounts like the good student discount.
Wouldn't it be great if your agent would talk to your children about the importance of safe driving and share with them what they have learned through their years in the business? The agent could show your children how much more you will pay to have them driving and how much extra you'll pay if they have a ticket or an accident. The agent could also explain discounts like the good student discount.
4 Does he know who you are?
Does your agent invite you in for regular reviews? Has he taken the time to get to know you? Is your agent looking for solutions to problems before the problems happen to you? If he doesn't know your situation, how can he know what is applicable and relevant to you?
Does your agent invite you in for regular reviews? Has he taken the time to get to know you? Is your agent looking for solutions to problems before the problems happen to you? If he doesn't know your situation, how can he know what is applicable and relevant to you?
5 Does the agent know his own policy?
Whether the answer is, “yes, it's covered,” or “no, it's not covered,” can your agent find the key parts of his own policy to show you what is and what is not covered?
Whether the answer is, “yes, it's covered,” or “no, it's not covered,” can your agent find the key parts of his own policy to show you what is and what is not covered?
6 Is your agent willing to put your interest over his?
Agents are paid a commission on every sale. The commission is a percentage of the premium. The bigger the premium, the bigger the commission. So, why would an agent suggest that policyholders pay lower premiums? When agents are looking out for their policyholders, there are times when an agent will recommend that comprehensive and collision be dropped because the vehicle has depreciated to the point that coverage on the car is not justified. Is your agent willing to cut his pay for you?
Agents are paid a commission on every sale. The commission is a percentage of the premium. The bigger the premium, the bigger the commission. So, why would an agent suggest that policyholders pay lower premiums? When agents are looking out for their policyholders, there are times when an agent will recommend that comprehensive and collision be dropped because the vehicle has depreciated to the point that coverage on the car is not justified. Is your agent willing to cut his pay for you?
